PRIMARY DUTY

Provides exceptional assistance and information to incoming guests, visitors and staff to facilitate their

entrance to or exit from the facility.

ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Operates telephone switchboard to answer, screen and forward calls, providing information and

taking messages

• Greets visitors entering establishment and directs or escorts them to specific destinations

• Performs word processing duties as assigned

• May assist guests in and out of vehicles or wheelchair

• Reports any issues or problems that may arise to the Executive Director

• Complies with state, federal, and all other applicable health care and safety standards

• Assists families and other visitors as needed

• Attends in-services and other required meetings

• Completes online training as assigned in order to maintain company, state, and federal

compliance

• May need to assist Business Office Manager with administrative duties as needed

• Performs other duties and tasks as assigned

KNOWLEDGE, SKILLS and ABILITIES which may be representative but not all inclusive of those commonly

associated with this position.

• Language Ability - Reads and interprets documents; ability to write simple messages and

correspondence

• Written Communication - Writes clearly and informatively; able to read and interpret

written information

• Verbal Communication - Talks to others to convey information effectively; speaks to others

clearly; ability to listen and understand information and ideas presented through spoken

words and sentences

• English Language - Knowledge of the structure and content of the English language

• Customer and Personal Service - Knowledge of principles for providing customer and personal

services. This includes meeting quality standards for services, and evaluation of customer

satisfaction

• Active Listening - Giving full attention to what other people are saying, taking time to understand

the points being made, asking questions as appropriate, and not interrupting at inappropriate times

• Organizational Support – Follows policies and procedures; completes tasks correctly and on time

• Adaptability – Adapts to changes in the work environment; changes approach or method to best fit

the situation; Able to deal with frequent change, delays, or unexpected events

• Attendance/Punctuality – Ensures work responsibilities are covered when absent; arrives at meetings

and appointments on time

• Dependability – Completes tasks on time or notifies appropriate person with an alternate plan

• Professionalism – Treats others with respect and consideration regardless of their status or position;

accepts responsibility for own actions

COMPUTER SKILLS/EQUIPMENT USED TO PERFORM THE JOB which may be representative but not all

inclusive of those commonly associated with this position.

• Desktop computers, fax machines, scanners, copiers

• MS Office (Word, Excel, Outlook)

• Multi-line telephone systems